Formats Available:
Keynote, Breakout Sessions, Teleseminar, Half Day & Retreat Programs.

You will learn strategies to:

• Understand types of behavior
• Feel more in control.
• Minimize discord
• Know when to hold, fold or speak out
• Give honest feedback
• Manage your responses
• Make requests that get results

May be followed by executive coaching for individuals and/or teams.

Media information

Bio

General topic list

Client List & Testimonials

Press Room : Contact 760.735.8686 or info at optimizeinstitute.com

MANAGING DIFFICULT PEOPLE EFFECTIVELY

There are people who are seemingly impossible to work with, work for, please or teach. We call them “difficult people.” There is hope & help.  

If you are working with hostile customers or co-workers, indecisive bosses, overly agreeable subordinates or anyone you would call ‘difficult’, this program is for you.

You cannot always walk away from work and home situations you share with those you consider ‘difficult’. So, the wise thing to do is to learn skills and strategies for managing these people, situations and behaviors. That is the only way to maintain your sanity, lower your blood pressure and increase achieve business objectives. These skills may even save your job!

Learn how to manage:

• complainers
• intimidators
• hostile, aggressive people
• sullen, silent types
• negative folks
• know-it-alls
• rebels
• slave-drivers
• empire builders
• …and even the super-agreeable!

Participants say...
"Rhoberta is an excellent speaker - she was sincere and easy to relate to"
- Participant in Camp Pendleton’s Civilian Leadership Development Program

"You focused on being genuine in your communication. 
I loved the integrity of your responses in the examples you gave.”
- C. Nordahl, Business Owner, New England

Expert team builder, Dr. Rhoberta Shaler, psychologist, consultant & coach, makes it easier to talk about difficult things. She works with individuals and organizations who want to improve workplace and client relationships, build & strengthen their teams, and manage conflict effectively. She is well known for her gentle, effective blend of humour and wisdom in approaching these sometimes difficult topics.  Author of over a dozen books & audio program, Dr. Shaler has built a worldwide community through her website, ezines, seminars & teleseminars at www.OptimizeInstitute.com & www.WorkplacePeopleSkills.com .    
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